Refund Policy
Last Updated: June 17, 2026
OC Distributors LLC offers a 30-day refund window on eligible ticket purchases. Please review this policy carefully to understand your rights, the refund process, and the conditions under which refunds are available. For questions, contact us at [email protected].
1. Overview
At OC Distributors LLC, we are committed to customer satisfaction. We understand that plans change and circumstances arise. This Refund Policy explains the conditions under which refunds are available, how to submit a request, and what to expect during the process. By making a purchase through our services, you agree to the terms of this Refund Policy. Please read it carefully before completing any transaction.
2. 30-Day Refund Window
Refund requests must be submitted within 30 calendar days of the original purchase date. Requests submitted after this window will generally not be eligible for a refund, except in cases where an event has been officially cancelled by the organizer (see Section 5). To be eligible for a refund within the 30-day window, the following conditions must be met: • The request must be submitted in writing to [email protected] with your order number and reason for the request. • The tickets must not have been used, scanned, or transferred. • The event must not have already taken place at the time of the refund request.
3. Non-Refundable Circumstances
The following circumstances are generally not eligible for refunds: • Requests submitted more than 30 days after purchase (unless the event is cancelled by the organizer). • Tickets that have already been scanned, used, or transferred. • Events that have already occurred at the time of the request. • Change of plans, personal scheduling conflicts, or buyer's remorse after the ticket is delivered. • Failure to use tickets for reasons unrelated to event changes (including illness, travel delays, or personal emergencies, unless the event itself is cancelled). • Duplicate purchases made in error — please contact us immediately if this occurs, as resolution may be possible within 24 hours of purchase.
4. Partially Refundable Situations
In certain cases, partial refunds may be issued at our discretion: • If only a portion of a multi-ticket order needs to be refunded (e.g., one out of four tickets), we will review on a case-by-case basis. • Service fees and processing charges may be non-refundable even when the base ticket price is eligible for refund. • If a refund request is made within 30 days but after the return of any promotional credits or bonuses applied to the purchase, those amounts may be deducted from the refund.
5. Cancelled or Significantly Altered Events
If an event is officially cancelled by the organizer and not rescheduled: • You are eligible for a full refund of the ticket purchase price regardless of when the cancellation occurs. • We will proactively notify affected customers by email within a reasonable time frame of being notified of the cancellation. • Refund requests for cancelled events may be submitted at any time up to 60 days following the original event date. If an event is postponed or rescheduled: • Your tickets are generally valid for the new date. • If you are unable to attend the rescheduled date, you may request a refund within 30 days of the rescheduled date announcement. • If the new event date is more than 6 months from the original date, a full refund may be issued upon request. Significant venue changes (where the new venue is in a materially different location) may also qualify for a refund — contact us to discuss.
6. How to Request a Refund
To initiate a refund request, please follow these steps: 1. Email [email protected] with the subject line: "Refund Request – [Your Order Number]" 2. Include the following in your email: • Full name on the order • Order number or confirmation number • Date of purchase • Event name and date • Reason for the refund request • Preferred refund method (original payment method is default) 3. Our team will acknowledge your request within 1–2 business days and complete the review within 5 business days. 4. If approved, refunds are typically processed within 5–10 business days to the original payment method.
7. Refund Processing & Timing
Once a refund is approved: • Refunds are issued to the original payment method used at the time of purchase. • Processing time varies by financial institution but typically takes 5–10 business days to appear on your statement. • If the original payment method is no longer valid (e.g., expired card or closed account), please notify us at the time of your request so we can arrange an alternative. • We do not issue refunds in cash or via gift card unless otherwise agreed in writing.
8. Exchanges
In some cases, we may be able to offer an exchange for different tickets to the same or a comparable event rather than a full refund. Exchanges are subject to availability and must be requested within the 30-day window. To inquire about an exchange, contact us at [email protected] with your order details and preferred exchange.
9. Chargebacks & Disputes
We ask that you contact us directly before initiating a chargeback with your card issuer. Most issues can be resolved quickly and amicably through our support team. Unauthorized or fraudulent chargebacks may result in: • Permanent suspension of your account and access to future services. • Referral to a collections agency for unpaid amounts. • Legal action in cases of proven fraud. We take chargeback abuse seriously and maintain thorough records of all transactions and communications.
10. Policy Updates
OC Distributors LLC reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. We encourage you to review this policy before each purchase. Your continued use of our services after any changes constitutes your acceptance of the revised Refund Policy.
11. Contact Us
For all refund requests and questions about this policy, please reach out to our support team: OC Distributors LLC 5643 Westerly Breeze Pl Saint Cloud, FL 34771 United States Phone: (407) 555-8412 Email: [email protected] Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET